Office of Constituent Services

Jill K. Morrison, Director

Louis L. Redding City/County Building Louis L. Redding City/County Building

The Office of Constituent Services, as mandated in the City Charter, was established by the mayor’s office and acts as an advocate for Wilmington residents.

The Mayor shall establish an agency in his office for receiving and answering all requests for information about the city or its government. Such agency shall also receive and investigate complaints concerning operation of the city government.

One of the goals of the department is to “improve the quality of life at the neighborhood level”. This is done by responding to citizen complaints, questions and requests in a timely and efficient manner. It is also the goal of the Office of Constituent Services “to increase and/or improve traditional City Services” by connecting citizens with the services they seek and by identifying those areas that need improvement.

Visit Report It Resolve It to Submit a Non-emergency Service Request

Submit a non-emergency request for service (e.g. special pickups, water quality test) or log a complaint online. The request or complaint will be routed to the responsible division within the Department of Public Works. The issue will be investigated and the necessary steps will be taken to resolve it.

More About the Office of Constituent Services

Citizen Self Service

View Your City Water/Sewer, Property Tax, and Permit Bills Online

The City of Wilmington is pleased to provide citizens an easy way to access your City utility, tax, and permit bill information.

  • Real Estate Property Tax
  • City quarterly water, sewer or storm water bills
  • Licenses and Inspections property maintenance, vacant property, and instant ticket bills
  • Public Works permits
  • License and Inspection permits
  • Fire permits

Go to Citizen Self Service

If the parcel is going to settlement or you wish to payoff an outstanding balance, please contact the Customer Service Unit at (302) 571-4320 for the most current charges.

Contact Constituent Services

Mailing Address

Mayor's Office of Constituent Services
Louis L. Redding City/County Building
800 N. French Street, 3rd Floor
Wilmington DE 19801

Phone: (302) 576-CITY (576-2489)